A 99.9% Server Uptime
Our shared web hosting platform is based on a secure, topflight hardware configuration and a heavily modified Linux distribution. Thus, irrespective of what your web site is, or how many web site visitors you have, or even in case there’s a denial–of–service assault, our machines will stay up and your sites will stay accessible online.
Our shared web hosting service plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our very own internal network in each one of our datacenters. Everything is based on top–quality hardware elements delivered by Juniper. Moreover, on every single router, we have set up a firewall with a sophisticated algorithm with the intention to filter out all suspicious requests.
Because of this, in each of our data centers – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you’re not very pleased with our web hosting services, or if you think that they are insufficient, or if you decide that you need to use a VPS hosting service rather than a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have full control over your domain names even if you cancel your account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive a response, you know how exasperating this can be, particularly when your web site is at stake. That’s the reason why our company offers you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be right here and they’ll respond to you in less than an hour. And the best part is that their average ticket response time is less than twenty minutes!